Testimonial #1: Wendy
Hello, good day, my name is Wendy. I really enjoyed coming to the clinic here, primarily because when I came here, I felt heard. From the time I entered and registered and let them know that I was here for my appointment to the next step seeing the nurse practitioner or even filling out the survey forms.

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I knew someone was listening and if I had any changes in my care that were needed when I saw the doctor, I felt heard. I knew someone was checking. I knew someone was reading what I was writing.

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I didn't feel like I was on a conveyor belt, which I felt in other situations where I've had to go to clinics or whatnot. And I was just very grateful for the care that I received. I felt like it was a team effort. It wasn't just me trying to get myself better and keep myself mobile, and keep myself able to be productive and to work and or volunteer whatever I'm doing. It allowed me to do the things that I love, allowed me to recapture and reclaim some of the cultural knowledge that we have and begin to teach that to others. And for me, that's huge. And I'm very, very grateful for it.

Testimonial #2: Sandy

My name is Sandy and I am a patient and a recipient of specialized team-based care. Having that nurse summarize what I've been explaining or trying to explain in a way that is efficient for the physician to understand and make a decision, right? But allowing me to get it out in the way that I needed to get it out, you know, I felt really heard, I guess.

how to describe it. I felt that my experience mattered and that it was valued and it was captured, Not necessarily just taking the fact that I'm a registered nurse and I should know all of this, but I'm a registered nurse and a person who's trying to figure out their life with a chronic illness.

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So the team around the physician really helped to just support that journey and support that understanding of where I was going and how to manage the day-to-day, the flares, the questions that I had about labs and concerns.

Testimonial #3: Laura
Hello, my name is Laura and I'm just here to talk about my experience as a client at a specialist team care model based clinic. From right from when you're booking your appointment to going through all the different team members, everything is very thorough. Nothing ever gets missed. I feel very well cared for.

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By the time you get to the specialist and sit down and talk, they have gathered all the information from the other team members and repeat that back. I myself work in a clinic that actually has the exact same kind of model. All of our clients are extremely happy and same thing, we touch on everything and everybody gets a little bit of information. So it's like, yeah.

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All I can say is very thorough and I feel very, very grateful that that model was in place when I was there as a patient. Thank you.